Refund Policy

At Morningside Rusher, customer satisfaction is our top priority. We strive to provide you with high-quality automotive parts and accessories. If, for any reason, you are not completely satisfied with your purchase, please review our refund policy below:

1. Refund Eligibility:

  • You may be eligible for a refund if you meet the following conditions:
    • You have proof of purchase (receipt or order confirmation).
    • The item is in its original condition, unopened, and unused.
    • The return is initiated within [number of days] days of the purchase date.

2. Refund Process:

To request a refund, please follow these steps:

  • Contact our customer support team at [email address] or [phone number] to initiate the return process. Please provide your order number and a brief explanation of the reason for the return.
  • Once your return is approved, you will receive instructions on how to return the item to us.
  • Pack the item securely in its original packaging, including all accessories and documentation.
  • Ship the item back to us using a trackable and insured shipping method. You are responsible for the return shipping costs.
  • Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.

    3. Refund Options:

    • If your refund is approved, we will process it to your original payment method.
    • Please allow [number of days] days for the refund to appear in your account, as processing times may vary depending on your bank or payment provider.

      4. Non-Refundable Items:

      • Certain items are non-refundable, including but not limited to:
        • Customized or personalized products.
        • Items marked as "Final Sale."
        • Gift cards or digital gift certificates.

      5. Damaged or Defective Items:

      • If you receive a damaged or defective item, please contact our customer support team immediately. We will provide instructions for returning the item or, if applicable, offer a replacement or exchange at no additional cost.

      6. Restocking Fee:

      • In some cases, a restocking fee may apply for returns that do not meet the above criteria. The restocking fee, if applicable, will be deducted from the refund amount.

      7. Changes to This Policy:

      • We reserve the right to update or modify this refund policy at any time. Any changes will be effective immediately and will be posted on our website.

      If you have any questions or require further assistance regarding our refund policy, please do not hesitate to contact us.

      Contact Information:

      Morningside Rusher
      21/18 Elwell Street Morningside Brisbane Australia 4170
      morningsiderusher@gmail.com | +61424230547